[et_pb_section fb_built="1" admin_label="section" _builder_version="4.14.6" background_color="#f2f2fa" custom_padding="0px|0px|0px|0px|true|true" hover_enabled="0" border_radii="on|10px|10px|10px|10px" global_colors_info="{}" sticky_enabled="0"][et_pb_row admin_label="row" _builder_version="3.25" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="3.25" custom_padding="|||" global_colors_info="{}" custom_padding__hover="|||"][et_pb_text admin_label="Text" _builder_version="3.27.4" background_size="initial" background_position="top_left" background_repeat="repeat" global_colors_info="{}"]Primary Duties and Responsibilities • Provide technical support in troubleshooting servers, applications, and network incidents • Manage assigned queues in our call ticketing system. • Documenting resolution of the incident • Maintain good communication levels with your peers regarding client issues. • Perform and validate routine maintenance tasks for infrastructure systems such as backups, patch management, hotfixes, and monitoring. • Perform Root Cause Analysis (RCA) • Provide on-call support for tier 1 & Tier 2 technical issues Experience – Skills – Certifications - Education • Must be a team player and work collaboratively with other team members and external parties to support deadlines; ability to work independently as well • 3 - 6 years experience working in a technical environment with demonstrated enterprise-level troubleshooting in a Managed Services environment • Experience in troubleshooting general networking issues • Experience with the following technologies: Microsoft Windows Client, and Microsoft Server Operating Systems, VMWare and 3rd party business applications • Strong Knowledge of Cloud and Virtualization services: Office 365, Azure, AWS, VMWare, Hyper-V desired. VMWare is a required skill. • Scripting experience with the PowerShell/other automation tools. • Excellent analytical skills and problem-solving abilities • Preference will be given to candidates that possess certifications • Excellent professional communication skills including excellent oral and written skills. YouWin Technologies Offers • Market competitive salary based upon experience. • Comprehensive benefits package including medical, life insurance, and other supplemental coverage. • Generous policies for Paid Time Off, Parental Leave, Floating Holiday, and Company-Paid Holidays. YouWin Technologies provides equal opportunities to all its employees and applicants.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]